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Communication Skills, Code 909

Aim of the Course

After completing the course, the student should be able to build relationships with patient and physician based on improving the communication skills in order to improve the pharmaceutical care outcome.

Course Contents

  • Developing the Relationship
  • Listening and Empathic response
  • Patient Counselling
  • Managing the Angry Patient
  • Assertiveness
  • Conflict Management
  • Helping Patient with Change
  • Interaction with Physician
  • Supportive Communication
  • Choosing an Appropriate Response
  • Immediacy : How Word Choice and Nonverbal Cues Affect the Relationship


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