Performance Appraisal and Quality Assurance Unit

The board of directors consists of:

The responsibilities of the unit manager:

• Monitoring the implementation of the general policy set for the unit in a manner that is consistent with and achieves the faculty's policy and objectives for quality assurance.
• Follow up on the implementation of decisions issued by the College Council related to the work of the unit.
• Preparing the annual plan for the unit's activities and obtaining its approval from the faculty council.
• Follow up on the preparation of annual reports for self-evaluation, self-study of the faculty and national accreditation.
• Monitoring the progress of work in ISO and governmental excellence and progress towards international accreditation.
• Monitoring the progress of work in all processes related to quality and development systems within the faculty
• Follow up on the creation of a website for the unit that is affiliated with the faculty website and follow up on updating its data periodically.
• Proposing new and ongoing activities and directions with the aim of generalizing and implementing the policy of quality and excellence.
• A proposal to disburse financial and administrative rewards or penalties to the unit's employees and submit it to the faculty dean.
• Representing the unit or choosing someone to represent it to others after presentation to the board of directors.
• He has the right to modify the organization of his subordinates within the unit in a way that achieves quality performance in the unit, after consulting with the dean of the faculty.
• He has the right to conduct internal audits in the scientific departments at the times specified and announced by the departments.
• He has the right to conduct awareness and training courses related to quality within the faculty.
• He has the right to conduct document reviews at the faculty on the dates specified and announced to the relevant departments.
• Ensuring compliance with the specific rules and regulations.

Vice Director of the Unit for Internal Affairs

Description:

• Monitoring and ensuring the smooth operation of internal committees within the Performance Evaluation and Quality Assurance Unit.
• Continuously guiding its members to ensure that the required tasks are completed.
• Participating in setting annual plans and writing final annual reports for internal committees, as follows:
  • Beneficiary Relations Committee
  • Awareness and Training Committee
  • Internal Audit Committee
  • Measurement and Evaluation Committee

Vice Director of the Unit for International and National Accreditation Standards

Description:

• Accurate identification of accreditation standards, indicators, characteristics, and required outputs prepared by the accreditation body to which the college will submit an accreditation application.
• Studying the extent to which the college's outputs and documents comply with the requirements of the accreditation body.
• Compiling and reviewing data for the preparation of the college's annual reports and self-study.
• Review the accreditation file and supporting documents.
• Verifying the existence of all outputs required by the accreditation body to which the college will submit the accreditation application.
• Classify data and documents according to the standard and place them in the file specific to that standard.
• Preparing the college's annual report or self-study.
• Through collaboration with the relevant members of the Quality Unit.

Vice Director of the Unit for Institutional Excellence and International Standards:

Description:

• Collecting the approved documents and data for each standard separately and ensuring their approval by the competent authority.
• A careful review of the quality of the documents and their fulfillment of their intended purpose.
• Preparing institutional excellence files and supporting documents.
• Review the documents with the document officer.
• Monitoring the performance of departments and ensuring the application and activation of ISO models.
• Through collaboration with the relevant members of the Quality Unit.

Performance Evaluation and Quality Assurance Unit Coordinators in Academic Departments:

The coordinators of the performance evaluation and quality assurance unit in the scientific departments are a link between the unit and the scientific department, and they are chosen from the faculty members of the scientific departments (assistant professor - lecturer).

Description:

• Communication between the Performance Evaluation and Quality Assurance Unit and the Scientific Department regarding the coordination of internal review visits to the scientific departments and receiving the visiting team.
• Participating in the distribution of paper questionnaires – if any – to members of the academic department and students.
• Participating in the distribution of paper questionnaires – if any – to members of the academic department and students.
• Follow up on the preparation of the course file for all the courses taught by the department and upload it to the Google Drive cloud storage application.

Document control officer

Administrative reporting line: Director of the Performance Evaluation and Quality Assurance Unit.

Description:

• Perform the following tasks according to the document and data control procedure. (Code: FOPCU-D-Q-P-03-00-00)
• Documents (Printing - Copying)
• Preparing master inventories
• Prepare the required registrations
• Recording and copying documents and records
• Copying and preparing documents for developing the international quality system standard ISO 9001:2015 and ISO 21001:2018
• Implementing, issuing, amending, and canceling any document-related requests after approval of the requests submitted by the committee, the head of the ISO unit, and the management representative.
• Performing other similar tasks assigned to him

Committees affiliated with the unit

Description:

• Beneficiary Relations Committee
• Awareness and Training Committee
• Internal Audit Committee
• Measurement and Evaluation Committee
• Performance Evaluation and Quality Assurance Committee

Beneficiary Affairs Committee:

This committee is responsible for measuring the satisfaction of internal and external beneficiaries through handling surveys and complaints. The committee consists of a chairperson and at least two members.

Description:

• Prepare a plan for distributing the required questionnaires based on a study of the college's needs.
• Designing and formulating questionnaires based on the type of questionnaire and the target group.
• Preparing and updating questionnaire templates based on the results obtained.
• Propose a mechanism for distributing questionnaires to the target groups (in paper or electronic format).
• Analyzing the results of the surveys, writing a report for each survey and recommendations, and presenting it to the specialist.
• Preparing an annual report on all the surveys that were distributed and their results, and presenting the results to the college administration.
• Informing all beneficiaries about the electronic and paper complaints system and how to deal with them by posting it on the college website and distributing it via email.
• Defining the various departments and administrations regarding the mechanisms for receiving electronic and paper complaints and corrective and preventive procedures by sending them an electronic or paper document.
• Informing students about the mechanisms for receiving, examining, and responding to complaints by sending them an electronic notice.
• Periodic review of complaints: Electronic complaints submitted through the complaints icon on the college website twice a week, and complaints boxes at the college (once during the last week of each month) – recording the complaint details in the designated form – by a three-member committee consisting of:
  • Member of the committee
  • Administrative member from the unit's secretariat or from the college secretary's office
  • Student (preferably the president or secretary of the student union or a member of the student union)
  • Receiving and examining complaints submitted electronically through the electronic complaints icon on the college website, or sent from the offices of the senior management, or found in the college's complaint boxes, and registering them in the designated form (customer complaints registration form).

Awareness and Training Committee:

Description:

• Identifying the training needs of the different groups within the college, including academic leaders, faculty members, administrators, and students.
• Preparing secondary training plans based on the training needs of different groups, including training programs, workshops, conferences, seminars, and publications directed to all groups.
• Making full use of the training programs offered by the university.
• Activating and monitoring the implementation of training plans.
• Evaluate the performance of training programs and prepare the necessary forms.
• Providing all facilities to ensure the training is successful (room booking, comfort requirements, meals).
• Surveying the opinions of trainers and trainees in each course in order to achieve the best results (analyzing and studying the results).
• Follow up on the preparation, review, and distribution of certificates to trainees.

Internal Audit Committee

Description:

• Planning, conducting, and implementing periodic internal reviews of all activities within the college (academic departments and administrations) to verify the extent to which quality activities are compliant.
• Develop annual plans for internal reviews.
• Ensuring that internal quality reviews are carried out by qualified security personnel who are independent of the activity being reviewed.
• Record the audit results and present them to those responsible for the resulting non-conformities.
• Presenting and approving the results of the reviews and following up on the implementation of corrective actions in the unit's board of directors.
• Maintain audit records in accordance with the requirements of the written procedures.
• Assistance in making the necessary adjustments based on external audit reports.
• Sending a circular to departments and sections with corrective and preventive measures for departments and sections.

Measurement and Evaluation Committee

Description:

• Ensuring that the targeted learning outcomes in the curriculum and its courses are achieved through the measurement and evaluation process.
• Ensuring that the diversity of measurement and evaluation methods in the courses is respected in order to take into account the individual differences between students (oral exams, practical exams, and written exams, which should include essay questions and objective questions).
• Analyzing the exam paper in terms of content and form to ensure its conformity with the general specifications of the exam paper.
• Monitoring exam results and ensuring their consistency with the normal distribution curve of exam results.
• Corrective measures were put in place to address the shortcomings in the college's examination process.

Performance Evaluation and Quality Assurance Committee

Description:

• Regular follow-up on the work of the Performance Evaluation and Quality Assurance Unit.
• Periodic monitoring of international accreditation.
• Periodic follow-up on accreditation by the National Authority for Quality Assurance and Accreditation of Education.
• Following international standards, whether for the college that is seeking to obtain them.
• Ensuring that the college achieves its mission and strategic goals, and monitoring the evaluation and implementation of policies, mechanisms and systems that support the achievement and assurance of quality and academic accreditation.
• Follow up on the college's annual reports as well as self-study.
• Working to ensure quality in all procedures within the college.